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Assertiveness Training , Confidence Building and Conflict Resolution

Whether you wish to express your needs, say no without panic, cope with conflict or set boundaries, we equip you with skills to shift mindsets and communicate effectively. Being able to assert yourself is key to building self-esteem and well-being while reducing stress, anxiety, and anger.

Exploring Our Assertiveness Training Course

We combine Psychological expertise, Cognitive Behavioural Therapy, Conflict Resolution Tools and Preparation Frameworks with involvement exercises to develop confidence and competence to express yourself clearly, respectfully and confidently. All strategies and frameworks taught are applicable in personal and professional relationships. This full-day workshop is open to the public and available as an individual coaching program or group training. 

Course content includes:

  • Defining assertiveness and benefits
  • Applying CBT to reduce fear and increase confidence
  • Identifying the stages and blocks to learning
  • Exploring passive, aggressive and assertive communication
  • Using effective verbal language and body language to connect
  • Giving and receiving effective constructive feedback
  • Setting boundaries and saying ‘No’
  • Recognising and responding to manipulation
  • Responding to anger, upset and strong emotions
  • Exploring the 5 conflict responses
  • Planning, preparing and scripting for difficult conversations
  • Applying the “Solving Cycle” to overcome differences and disputes

Effective Workplace Communication and Conflict Resolution

Having the skills to communicate effectively and manage conflict in a personal and professional capacity is an essential life skill for managers and teams alike. Unresolved conflict plays havoc with our health and is linked to higher levels of stress, anxiety, lower mood and reduced motivation. It also impacts morale, performance and productivity. It’s crucial that teams are equipped with effective communication and dispute resolution strategies as the research shows that:

Over 65%

Of work performance problems are due to strained workplace relationships

Approx. 30%

Of managers’ time is spent resolving conflicts when they arise

50-90%

Chronic unresolved conflict accounts for 50-90% of staff departures,

Exploring Our Workplace Communication and Conflict Resolution Program

This program combines Psychological expertise, Cognitive Behavioural Therapy and Mediation Methods with practical tools to improve employee engagement and interaction. Your team will be equipped with invaluable techniques to improve communications, navigate difficult conversations and apply techniques to negotiate and resolve workplace conflict.

Course content includes:

  • Exploring conflict resolution and its benefits
  • Applying CBT to face fear and build confidence to resolve conflict
  • Identifying causes, effects and responses to conflict
  • Exploring passive, aggressive and effective communication
  • The components of effective communication
  • Applying effective verbal and body language to connect with others
  • Giving and receiving constructive feedback
  • Establishing rapport through body language and active listening
  • Setting boundaries and responding to anger and upset
  • Preparing and scripting for difficult conversations
  • Apply ‘The Solving Cycle” to negotiate differences and disputes
Michaela’s interview on tips to deal with workplace conflict

Making life difficult article

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How to Connect with Aspire Counselling

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Click on the service that's most relevant to you.

2.

Make contact via email or phone.

3.

Arrange a complimentary 10-minute call to discuss your needs.

1.

Click on the service that's most relevant to you

2.

Make contact via email or phone

3.

Arrange a complimentary 10 minute call to discuss your needs

Your Top Choice for Counselling in Ireland Testimonials

"“Michaela’s expertise, coupled with her enthusiasm and passion for what she does, shone through as she delivered a compelling presentation that was of value to all. Michaela was a pleasure to work with, very professional and the feedback she received was excellent."
- Lisa Laughran, Marketing executive, Nurses Forumn2022
"Michaela's talk at the Mental Health and Well being Summit in the Aviva Stadium in 2018 was inspiring and informative. Michaela is empathetic and well read. In listening to her speak, it is evident that she has a wealth of experience and knowledge in dealing with many different areas of mental health and knows exactly how to tackle each situation with a unique approach. From hearing Michaela speak, It is clear that companies could rely on her to make a real change."
- Grace O’Rourke, Wellbeing Director, Balanced2018
"ICBE recently held our annual wellbeing event at Kilkea Castle and were delighted that Michaela could present, the feedback from Michaela’s presentation was extremely positive and Michaela gave many takeaways for our ICBE members."
- Linda Barron, CEO ICBE2018
"I worked with Michaela on work-related Stress Management, & Assertiveness. I found it extremely helpful & practical as well as surprisingly enjoyable! Michaela has the perfect balance between warmth & professionalism. I cannot recommend her highly enough."
- Course participant2016
"“I have gained tremendous insight into the causes of my stress and anxiety and learned invaluable relaxation techniques that have made a huge difference to my life. I would highly recommend this course and Michaela.”
- Male Doctor (Stress/anxiety treatment)
"Michaela was a tremendous support, an excellent listener and all times discreet and professional, She is very grounded, wise and knowledgeable and communicates excellently on professional training matters, while showing great empathy and tact in personal matters. I would unreservedly recommend her as a Therapist and Trainer Female Client."
- (Male Scientist, bereavement, career issues)
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